Privacy Policy

MapleLucky Center Canada Inc. (“MapleLucky Center”, “we”, “our” or “us”) operates mapleluckycenter.com, a licensed Canadian online lottery platform that allows eligible players to buy official lottery tickets, manage entries and view draw results. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or use our online lottery services (collectively, the “Service”). We process your information in accordance with applicable Canadian privacy legislation and the requirements of lottery regulators in the jurisdictions where we are authorized to operate.

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy and our Terms & Conditions and that you consent to the collection, use and disclosure of your personal information as described below, to the extent permitted by law.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you or your device. The type of information we collect depends on how you use MapleLucky Center.

1.1 Personal Identification Information

To create a player account, verify your eligibility and comply with Canadian lottery and anti-money-laundering regulations, we may collect:

• Full legal name.
• Date of birth (to verify that you are 19+ and eligible to participate).
• Residential address in Canada.
• Email address and phone number.
• Government-issued identification and related verification data (for identity and age verification purposes).

1.2 Payment and Transaction Data

When you purchase entries, fund your account or withdraw winnings, we may collect:

• Payment card details and billing information (processed securely via PCI-DSS compliant payment providers; we do not store full card numbers on our systems).
• Transaction history, including ticket purchases, draw entries, and prize payments.
• Banking information, where required, to complete withdrawals or direct deposit of winnings.

1.3 Technical and Usage Data

We automatically collect certain information when you access or use our Service, including:

• Geolocation Data: Information used to confirm that you are physically located in a permitted Canadian jurisdiction at the time of purchase, as required by law and lottery rules.
• IP address, browser type and version, device identifiers, and operating system.
• Login timestamps, time zone setting, and basic interaction data (such as pages viewed and clicks) to help us secure accounts and improve the Service.

2. How We Use Your Information

We use your information for the following purposes, to the extent permitted or required by law:

• Account Management: To create and manage your player account, authenticate your login, process payments, issue official lottery tickets and display your ticket history.
• Regulatory Compliance: To verify your age (19+), identity and location, and to comply with applicable laws and regulations (including anti-money-laundering obligations such as those overseen by FINTRAC).
• Prize Payouts: To notify you of winnings, confirm your identity and process prize claims and withdrawals.
• Security and Fraud Prevention: To protect the integrity of lottery draws, monitor for suspicious activity, and help prevent unauthorized access, fraud or abuse of our Service.
• Customer Support: To respond to your questions, troubleshoot issues, and provide service-related notifications.
• Responsible Gambling: To support voluntary limits, self-exclusion requests, and other responsible gambling tools where available.
• Marketing (Optional): To send you newsletters, promotions, or updates about our services, only if you have chosen to receive such communications. You can opt out at any time by using the unsubscribe link or contacting us.

3. Sharing Your Information

We do not sell your personal information. We only share your information with third parties in the ways described in this Privacy Policy and as required or permitted by law.

3.1 Service Providers

We may share your information with carefully selected third-party service providers who perform services on our behalf, such as:

• Payment processing and banking services.
• Identity verification (KYC) and geolocation services.
• Data hosting, IT support and security monitoring.
• Email, SMS and customer support communication tools.

These providers are contractually required to protect your information and use it only for the specific purposes for which it is disclosed.

3.2 Legal and Regulatory Authorities

We may disclose your information when required to do so by law or when we believe that such action is necessary to:

• Comply with legal obligations or valid requests by public authorities (such as provincial lottery corporations, regulators or law enforcement agencies).
• Protect our rights, property, or safety, and the rights, property, or safety of our players or the public.

4. Data Security

We use administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include, for example:

• SSL encryption for data transmitted between your browser and our servers.
• Firewalls, access controls and monitoring tools on our systems.
• Internal policies limiting access to personal information to staff who need it to perform their duties.

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to improve and maintain appropriate safeguards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, enhance your experience, and support security and analytics. Cookies may be used to:

• Keep you logged in during your session and remember your preferences (such as language and region).
• Help us understand how visitors use the Service so we can improve its performance and usability.
• Support security measures and detect unusual or suspicious activity.

You can manage your cookie preferences through your browser settings and, where provided, through our on-site cookie controls. Please note that disabling certain cookies may impact the functionality of parts of the Service.

6. Your Rights

Depending on your province of residence and subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request Correction of inaccurate or incomplete data.
• Request Deletion of certain personal information, subject to legal and regulatory record-keeping requirements (for example, financial and anti-money-laundering obligations).
• Withdraw Consent to marketing communications at any time, without affecting the legality of processing based on consent before its withdrawal.

We may need to verify your identity before responding to certain requests and may not always be able to fulfill a request if doing so would conflict with our legal obligations or the rights of other individuals.

7. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights or make a complaint about how we handle your personal information, please contact our Privacy Officer:

We will review and respond to privacy-related inquiries within a reasonable time frame and in accordance with applicable laws and regulatory guidance.